RETURN AND REFUND POLICY

At Brandly, we aim to deliver a seamless shopping experience to all our valued customers. We understand that issues may occasionally arise with your purchase, and we’re here to help. Please review our return and refund policy carefully:

1. Order Verification

Before completing your purchase, we encourage you to review all product details on Brandly.pk. Our website provides accurate descriptions and high-quality images to ensure transparency and assist you in making an informed choice. For any further information, our customer support team is available via WhatsApp or phone at +92-343-0939419, Monday to Friday from 10:30 AM to 5:00 PM.

2. Order Confirmation and Cancellation 

All orders are confirmed through a phone call before being processed. We hold orders for up to 24 hours to allow for any adjustments. If we cannot reach the customer within 3 business days, the order will be automatically canceled.

3. Final Sale Policy

Once an order is confirmed, it is considered final. We maintain a strict no-return, no-exchange, and no-refund policy after the customer confirms their order. We recommend contacting us with any queries before placing your order to ensure satisfaction.

4. Exceptional Circumstances

In the rare case that the item you receive does not match the description or size provided on our website, we will resolve the issue promptly. To initiate a claim, please contact us within 24 hours of receiving your order (based on the delivery date provided by the courier). Include clear pictures of the item and reach out via WhatsApp at +92-343-0939419 or email us at hello@brandly.pk.

5. Return Process

If your return is approved due to exceptional circumstances, the item must be sent back within 3 days. We will provide the nearest return address for you to ship the item.

For any further questions or assistance, feel free to reach out to our customer support at +92-343-0939419 or email hello@brandly.pk. For more details, visit our website at https://brandly.pk/.

Thank you for choosing Brandly. We appreciate your trust and look forward to serving you again!

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