Because a great shopping experience shouldn't stop at checkout

We know that little moment of excitement when your order finally arrives, and we want it to always feel right. But if something's off, don't worry. Whether it's damaged, the wrong item, or just not what you expected, we're here to make it easy to fix.

When Can You Request a Return?

You can ask for a return if:

Your product showed up damaged or defective

You got the wrong product, size, color, or quantity

Something's missing or your order isn't complete

The item doesn't match what was shown on our website

Just make sure to let us know within 7 days of delivery, so we can help you quickly.

What Your Return Should Look Like

Before sending anything back, please make sure it's:

Unused, unworn, and unwashed

In the same condition it arrived in

Complete with all original tags, labels, and packaging

Sent back with any freebies or extra items that came with it

If an item comes back used, damaged, altered, or incomplete, we may not be able to accept it, so a quick check goes a long way.

How to Start a Return

It only takes a couple of steps:

Message our support team at support@brandly.com

Include your order number and a short note on why you're returning it

Once we hear from you, our team will take it from there and guide you through what happens next.

What Happens After We Get It Back

As soon as your item reaches us, we'll take a look to check the reason for return and make sure everything's in order. If it checks out, we'll go ahead with your refund or replacement, whichever fits your situation.

Refunds

Once your return is approved, we'll issue your refund through your original payment method within 5-7 working days.

Just keep in mind, depending on your bank or payment provider, it might take a little longer to actually see the refund land in your account.

Items That Can't Be Returned

Some products simply can't be returned, usually for hygiene or safety reasons. If that applies to something you're buying, we'll always mention it clearly on the product page, so there are no surprises.

One Last Thing

Try to give your order a quick look as soon as it arrives. If anything seems damaged, wrong, or missing, reach out to us right away, the sooner we know, the sooner we can make it right.

At Brandly, we believe a great shopping experience doesn't end at checkout, it's just getting started. We're here to make sure you shop with complete confidence, every single time.: